FAQs

1

What type of payment do you accept?

We accept Visa, Master Card, Discover, American Express. All orders received before December 1st will have the official North Pole, AK postmark. Any order received after December 1st will have a Sealed by Santa Holiday Stamp.

2

Shipping

All letters will receive free shipping.

The Santa Pack will incur a $2.50 shipping charge and will not be postmarked from the North Pole. It will have the Sealed by Santa Holiday Seal

The Santa Post Card will receive free shipping.

The Nice List Certificate will incur a $1.95 shipping charge and mails separately from the letter. It will have the Sealed by Santa Holiday Seal. It will be mailed in a large envelope to ensure framing quality.

The Autographed picture of Santa will incur a $1.95 shipping charge and mails separately from the letter. It will have the Sealed by Santa Holiday Seal. It will be mailed in a large envelope to ensure framing quality.

The Santa Evidence pack will be mailed to the Parent and will receive a Sealed by Santa Holiday Seal. It will be shipped in USPS priority packing and it will be from Jigsaw Enterprises. The shipping charge is 5.25.

The Santa Deluxe Cocoa Pack will be packaged from Santa’s Workshop. It will be sent by the USPS Priority Shipping and will cost $8.00. It will receive the Sealed by Santa Holiday Seal and stamps on the front of the box that read "Official Package from Santa's Workshop.

The Santa Key will incur a $2.50 shipping charge.

The Santa Post Card will incur a .50 shipping charge.

3

Return/Cancellation Policy

Sealed by Santa will cancel/refund your order if a notice is received prior to the letter being mailed. If a notice is received prior to the letter being mailed Sealed by Santa will refund 100% of your order.

If a cancellation notice is received after the letter has been mailed Sealed by Santa will not refund the order unless a mistake was made on our behalf. If Sealed by Santa makes a mistake on your letter we will refund 100% of your letter order upon receipt of a fax or copy of the letter year. Please email all cancellations to info@sealedbysanta.com.

4

How do you make reindeer food?

Our reindeer food recipe is a Sealed By Santa top secret recipe. What we can tell you is it is environmentally friendly and edible.

5

What comes in my Santa Pack?

The Santa Pack contains the items detailed and shown in the picture. The item count will remain the same however items may change based on availability.

6

Can I only use letter 1 for the Santa pack?

At this time we only offer letter 1 with the santa packs. You may want to look at other items like the cocoa pack.

7

How long does it take to receive a letter from Santa?

It depends on when you order, if you order on the 1st or before it has to be shipped all the way to the North Pole be processed and them come back to the child. Depending on how busy they are at the North Pole, this could take 12-16 days. If you order the second or after, you should expect your item within 5-7 days depending on where you are located.

8

Will all the parchment letters come with the same burn pattern around the edges?

Each letter will have a unique burn pattern around the edges of the letter.

9

Can I put two children in a letter?

At this time we are only offering 1 child per a letter. If you do add a second child in the letter it will not read correctly.

10

I have received my letter but not my Nice List, does it ship separately?

Yes, each of our items going through different quality control procedures and do ship separately. You should receive the other item within days of the first item received.

11

I have a discount code I would like to use, where do I put it?

On your checkout page you will see a box that says promo code. This is where you should put in your code.

12

Do you offer a newborn letter?

Yes we do! Please follow the link below to our newborn letter from Santa:

SealedBySanta Newborn Letter

(We also offer a Teen Letter for that older child in your life.)

13

I didn't receive my video message from Santa what do I do?

You should have received a link to your video message in your email. If you have not, please email us at info@sealedbysanta.com and we will resend the link.

14

How do I get my free phone call?

After you order your letter, you will receive a email to sign up for your free phone call. Follow the simple instructions to receive your phone call.

15

I forgot to put in my coupon code can I still get my discount?

We ask that you please put in your discount code during the checkout process.

16

I ordered multiple letters and have only received one, why didn't they come together?

All sibling letters do get shipped together. We do mail usps and things can get separated in the mail. Normally, if one letter comes the other one should only be a day or two behind. We suggest, making sure that both letters arrive before letting your child get the mail.