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Our 100% money-back guarantee covers your purchase for 60 days.

Each Sealed By Santa package is carefully personalized for your child. If, for any reason, you're not completely satisfied with your purchase, simply send it back and receive 100% of your purchase. Please contact us within 60 days of receiving your order, and we'll handle the rest, ensuring your complete satisfaction.

When requesting a refund, please provide your order details, including the order number and your contact information. Additionally, include a brief explanation of the reason for your refund request. This information helps us process your request efficiently and ensure a smooth refund transaction.

Limitations and restrictions on Sealed by Santa may include factors like geographic shipping limitations, age recommendations for certain packages, or guidelines on customization options. Be sure to review the specific product details and FAQs for any constraints that may apply to your chosen magical experience, ensuring a delightful and hassle-free holiday celebration for your child.

We impose limitations and restrictions to ensure the best possible experience for all customers. These may include geographic limits, age recommendations, or customization guidelines. By setting these boundaries, we can maintain the quality and integrity of our magical holiday offerings, ensuring that every child's experience is delightful and memorable.

Yes, alternatives to refunds are available. In some cases, we offer options like exchanges, or product replacements as alternatives to a cash refund. Please contact our customer support for assistance.

To request an alternative to a refund, please contact our customer support team. They will assist you in exploring options such as exchanges, or product replacements based on your specific situation and our policies.

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